Maritz CX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through the CX Platform. Your sales and support teams interact with customers every day, which places them in a unique position to drive and influence positive customer experiences. With MaritzCX for Salesforce, you can give those teams instant access to the detailed, real-time CX information they need to understand their customers’ needs and concerns, identify trends and problem areas, and take fast, positive action every time they view an account profile. We have integrated MaritzCX successfully for our Clients and have also given the complete Support for the same. Benefits of Integrating MaritzCX with Salesforce are:
- Identify revenue risks and new sales opportunities.
- Pinpoint customer feedback trends quickly.
- Close the loop for at-risk accounts.
- Connect CX information to specific customers
- Define processes to move on to measurable results
- Add CX information to Salesforce with minimal administration and maintenance.