Transform every customer interaction into an opportunity.
Kloudrac, in partnership with Konnect Insights, brings you a cutting-edge, AI-powered Omnichannel Customer Experience Management (CXM) platform — now seamlessly integrated with Salesforce. Trusted by global brands, we unify customer journeys, streamline service, and drive measurable business growth.
Cost Savings
Plug & Play Integrations
Faster Query Resolution
Increase in Customer Satisfaction
From marketing and service to compliance and digital ops, Konnect Insights gives your teams a Salesforce-connected platform that enhances collaboration, centralizes customer truth, and powers smarter, faster decisions.
AI-powered triage and response logic that logs cases directly into Salesforce. Smart replies, priority tagging, and suggested responses—all surfaced inside your CRM.
Integrate support across social, email, voice, chat, and web—while syncing every touchpoint into the Salesforce Service Console for a single source of truth.
Track brand mentions, sentiment, competitor trends, and early PR warnings. Surface critical signals directly within your Salesforce dashboards.
Access real-time metrics—CSAT, SLA compliance, ticket volumes—within your Salesforce ecosystem using custom report integrations.
Trigger personalized surveys post-resolution via Salesforce Marketing Cloud or Email Studio—automatically mapped to contact records.
With deep Salesforce integration, unify CX across service, marketing, and sales. Close the loop between customer feedback and operational action.
Our client testimonials confirm the effectiveness of our solutions and the high level of satisfaction with our Odoo services
Konnect Insights transformed how we manage customer queries. Response times dropped dramatically, and satisfaction scores shot up — a true CX game-changer.
From social listening to omnichannel support, Kloudrac's implementation of Konnect Insights gave us a 360° customer view we never thought possible.
With Konnect AI+, our support team now handles tickets 3x faster. The automation is seamless, and the insights have helped us scale with confidence.
India (Delhi NCR)
India (Bengaluru)
No 604/605, Syndicate Bank Layout Andrahalli Main Road, Herohalli, Bengaluru- 560091
India (Mumbai, Maharashtra)
Innov8, P2-4, Kailash Business Park, C-WING, Park Site Rd, HMPL Surya Nagar, Mumbai, Maharashtra- 400079
USA Office
9781 Davona DR, San Ramon. CA-94583
UK Office
90a Springfield Avenue, London SW20 9 JU
Dubai Office
46019 - 001, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Other Locations
Australia & New Zealand
