Privacy Policy

Effective Date: April 1, 2014

Your privacy is important to us. Kloudrac Softwares Pvt Ltd and its subsidiaries or affiliated companies (hereinafter referred to as ‘Kloudrac’) are committed to respecting your privacy while using our website. This policy applies to the collection, processing, disclosure, and use of personally identifiable information (PII) or personal sensitive information (PSI) by us on our website.

Definitions

"Personally Identifiable Information" (or ‘PII’) means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a corporate body, is capable of identifying such a person.

Information We Collect

We do not collect Personally Identifiable Information about you unless you choose to fill out your information on this website through specific provided forms. In general, you may browse our website without providing any Personally Identifiable Information about yourself. We do automatically collect certain information when you visit our website, such as the type of operating system, the type of browser you are using, and your IP address, to provide better usability and a personalized experience.

How We Normally Use Information About You

We use certain information to analyze site usage and to improve our website. We use the Personally Identifiable Information you provide solely to respond to your inquiry, process an application form you have completed on our website, respond to any legal process as required by law, respond to any court order, subpoena, or a law enforcement agency, or take action against any illegal activity and address any potential threat to the physical safety of a person.

Information Sharing

We may share your Personally Identifiable Information within Kloudrac, the Kloudrac group, or with any of our subsidiaries and occasionally with our business partners, service vendors, or authorized third-party agents located in any part of the world for data processing, enrichment, storage, or to provide a requested service or transaction, after ensuring that such entities are contractually bound by data privacy obligations.

Where We Transfer Personally Identifiable Information Outside of the EU

We either transfer this information to countries that provide an adequate level of protection (as determined by the European Commission) or have appropriate safeguards in place. Kloudrac may also use overseas facilities to process, host, or back up its information. As a result, we may need to transfer personal information to our overseas facilities for these purposes. However, any such information transferred shall be subject to appropriate data protection obligations.
Except as set out in this privacy statement or specifically allowed under law, we will not disclose, share, sell, or rent an individual’s personal information to any third party. If an individual wishes to update or change any information, they may do so by contacting us, and we will prospectively cease to use or modify their personal information.

Your Rights

You may have certain rights relating to your Personally Identifiable Information provided for under applicable law. These rights include:

• Requesting access to your Personally Identifiable Information and the processing activities on the same.
• Requesting that your Personally Identifiable Information is rectified if it is inaccurate or incomplete.
• Requesting erasure of your Personally Identifiable Information in certain circumstances.
• Requesting restriction of the processing of your Personally Identifiable Information in certain circumstances.
• Objecting to the processing of your Personally Identifiable Information in certain circumstances.
• Receiving your Personally Identifiable Information provided to us as a controller in a structured, commonly used, and machine-readable format in certain circumstances.
• Lodging a complaint with a supervisory authority.
• Withdrawing your consent at any time by contacting us.

To exercise the rights outlined above regarding your Personally Identifiable Information, please contact the details available in the contact section below. We will endeavor to respond to you within an appropriate timeframe as required by the law.

Right to Opt-Out and Withdrawal

Kloudrac respects your privacy considerations and hence provides you an option to refuse to provide your Personally Identifiable Information or information sought to be collected.
You also have the option to subscribe/opt-in to receive newsletters, new alerts, and marketing content. You can always opt-out of such options by writing to marketing@kloudrac.com or clicking the “unsubscribe” link at the bottom of an email newsletter received by you from us. Kloudrac shall adhere to your preferences.

Authenticity

Kloudrac shall not be responsible for the authenticity of the information, and it is your duty to ensure that the information provided is authentic.

Cookies and Other Technologies

Our website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Please read our Cookie Policy carefully for more details about the information we collect when you use this site.

Data Storage and Retention

Your PII is stored in databases located in India and on the servers of the cloud-based database management services that Kloudrac engages.
Kloudrac shall retain your Personally Identifiable Information pursuant to business purposes and in line with our retention policies.
PII received from prospective customers shall be retained for the duration of the prospective customer’s business relationship with Kloudrac.
Mailing list information, discussion posts, and emails are kept only for the period considered reasonable to facilitate the visitor's requests.
Information kept by us will be destroyed or deleted after a reasonable period from when it becomes outdated or is no longer required. However, we may need to retain copies of information (which may include personal information) for internal record-keeping purposes and/or compliance with applicable law or professional standards, which may require longer data retention.

Protection of Minors' Information

The website is not directed to children under the age of sixteen (16). Kloudrac does not knowingly solicit PII from or market to anyone under sixteen (16) years of age. If you believe we have received information from a minor, please notify us immediately, and we will ensure reasonable efforts are made to delete such information from our database.

Links to Third-Party Websites

Our website may contain links to other sites, including social media sites, whose information practices may differ from ours. You should read such third parties' privacy notices, and Kloudrac does not control those sites or their privacy practices. We do not endorse or make any representations about third-party websites. Please note that this privacy statement applies only to the personal information we collect through our websites or otherwise in the course of our business dealings.

Our Commitment to Security

Kloudrac utilizes appropriate physical, technical, and administrative procedures to safeguard the information we collect. Kloudrac takes reasonable steps to ensure that all dealings in Personally Identifiable Information are processed fairly and lawfully after receiving consent from the information provider. Kloudrac may retain your Personally Identifiable Information as long as there is a business requirement, or if otherwise required under applicable laws. While we follow standard industry practices and take reasonable security measures to protect the personal information under our control, information may be disclosed through any unlawful or unauthorized access, regulatory environment measures, or interception of transmissions. Other users and third parties may abuse or misuse an individual’s personal information. We disclaim all liability for errors in transmission and unauthorized access, interception, abuse, or misuse by third parties and other users.

Modifications

We reserve the right to modify or amend this statement at any time with or without notice for legal, administrative, or technical reasons. The effective date will be displayed at the beginning of this statement.

Grievance Redressal

Any grievance or complaint regarding the processing of information should be sent to Kloudrac in writing to info@kloudrac.com. Grievances shall be redressed as expeditiously as possible.